Xiaomi Civi 4 Pro

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Most items may be returned for any reason within 7 days from the date of arrival. Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.

Faulty Returns: If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. Tao Gizmo will cover round-trip shipping on Faulty returns.

Non-Faulty (Change-of-Mind) Returns: If you want to return the goods due to change of mind within the 7 days period. There will be an admin fee minimum US$50.00 or 3.8% and various shipping charges will not be refunded. Also, the buyer has to take the responsibility for the return postage. Please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or an extra restocking fee of up to 40% will be charged depending on the condition of the returned goods. Return postage costs will not be refunded.

Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. Minor denting or damage to the product box or packaging does not qualify for DOA returns. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy etc. should be made within 12 hours of delivery - claims will not be accepted after this time.

If you need to return an item, send us an email at support@taogizmo.com with your order number, name, and if you want to exchange or get a refund on your product.