Shipping Policy

Most items listed on the website are in stock and ready to ship. When an item is in stock, we can usually ship it out within 2 business days. In the case that we need to contact you or obtain further information from you to verify an order, you will be notified within 1 business day after your order has been placed. In case your order cannot be shipped out within 3 business days, we will inform you by email with an estimated dispatch date. You may decide to continue with the order or request to cancel order. A full refund will be issued within 5 business days after your request.

Shipping time estimates are as follows:

Shipping

Tracking information will begin delivering upon dispatch of your order .you will receive your tracking  number via the email you place your order through.Please check your junk/spam folder in case you're unable to find your dispatch email.

Customers need to cover the resend shipping cost if parcels are returned with insufficient/wrong addresses and contact information.

Notice:

  1. We ship to most counties worldwide. Just buy and enjoy our service, we ship it to your door.
  2. Total delivery time includes processing time and shipping time, tracking number will be provided after a few days. We declare your package at a lower price to help you avoid importing customs tax.
  3. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
  4. We only ship on working days,  the orders you place on the weekend, we will send it out on Monday.

Shipping Time And Cost
1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

2) The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.

3) You'll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues Regarding Delivery
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 30 days of the order date.

Tracking Number
We understand your feeling about waiting for the package, we always try our best to provide prompt shipping to each order. Normally, we will ship orders 48 hours after you finished payment. The shipping company will return the tracking number to us in 2-3 days after collecting the package and deal with the package. So we will update the tracking number for you in 5 days. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any questions.

Customs Duty
As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Geekwills may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at a lower price to help you avoid importing customs tax.

* Usually, we help European Union buyers to pay the customs duty and VAT via IOSS(VAT on e-Commerce - One Stop Shop).