Refund policy

Fees of order cancellation

  • Order is not shipped out / Pre-order: We will deduct a PayPal/Payment Gateway transaction fee(4.2% of payment) if you cancel an order because you changed your mind or ordered the wrong product. You are required to submit your request to us by using "Contact Us" or emailing us at We generally dispatch an order within 2-3 business days.
  • Order is shipped out: We will refund the payment when you returned the product(in the original box). Please note we only refund the cost of the products. The shipping cost and the PayPal/Payment Gateway transaction fee(4.2% of payment) will be deducted.

* PayPal new rules: the merchant transaction fee will be not refunded if the order cancellation.

Returns Eligibility
Most items may be returned for any reason within 7 days from the date of arrival.  Eligible items are classified as either Faulty, Non-Faulty (Change-of-Mind), or Damaged On Arrival (DOA) returns.

Faulty Returns: If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. Tao Gizmo will cover round-trip shipping on Faulty returns.

Non-Faulty (Change-of-Mind) Returns: If you want to return the goods due to change of mind within the 7 days period. There will be an admin fee minimum US$50.00 or 3.8% and various shipping charges will not be refunded.  Also, the buyer has to take the responsibility for the return postage. Please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or an extra restocking fee of up to 40% will be charged depending on the condition of the returned goods. Return postage costs will not be refunded.

Shipping Errors, Wrong Items, & Damaged On Arrival Items: If your goods arrive defective or in a damaged state, or the item you receive does not match what you ordered, please email customer service with your order number and a brief explanation of the situation. Minor denting or damage to the product box or packaging does not qualify for DOA returns. You will be emailed the steps for completing a return or exchange. Claims for damage, delivery discrepancy etc. should be made within 12 hours of delivery - claims will not be accepted after this time.

Please note that due to their product nature, some items are ineligible for change of mind returns. These include:

  • The mobile phones / devices are activited
  • Mystery Box bundles
  • Any products that have been personalised or customised
  • Special order items, unless agreed upon with a sales representative
  • Items missing their original serial number, IMEI, and/or UPC/EAN code
  • Items sold as faulty or broken
  • Any product with a "change-of-mind returns ineligible" disclaimer listed on the web page

Accessories: Low-value accessories including (but not limited to) cases, covers, screen protectors, cables, and batteries are entitled only to 7-Day DOA replacement and are not eligible for change-of-mind returns.

Additional Returns Info
Please contact our Customer Service team for assistance with RMA.

Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment.

Please note that Tao Gizmo must test all returned products before we can issue a refund or exchange any products. Replacement items cannot be sent until the original item has been returned to us and inspected by our returns department. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company and to verify eligibility for return, replacement, or repair.

Personal Information
When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).

Note: If you are not able to unlock or deactivate your device, please let us know before returning.

Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.

Refund will be processed through our payment gateway within 3 business days after the item has been confirmed for return.

  • If an item returned has been used or missing content; and thus cannot be directly restocked, a restocking fee up to £100 will be charged. This applies to all return requests.
  • All return requests must be submitted to us through "contact us" or email to Failing to do so may waive your right to receive a full refund.
  • You are required to ship the return merchandise back to us within 5 calendar days after return address and information have been provided to you through email.
  • A tracked shipping method is required for all returns. The shipping service has to be reasonably fast, with average listed delivery time within 14 business days.

*PayPal/Payment Gateway new rules: the merchant transaction fee will be not refunded if the order cancellation.